Kay Dold

EXPERIENCE

Chewy Pharmacy, Pittston, PA — Customer Service Representative

March 2022 - October 2023
Works efficiently to ensure daily quota is met. Provides exceptional customer service over the phone. Enters data accurately and quickly. Assists with customers needs by placing orders for them when requested.

iStream Communications, Forty Fort, PA — Refurbish Technician

September 2021 - March 2022
Troubleshoot problems with equipment for sale. Worked effectively with a diverse team to ensure orders were shipped in adequate timing. Keep all areas clean and sanitized.

iDropped of Edwardsville, Edwardsville, PA — Phone Repair Technician

December 2020 - September 2021
Tested circuits and components to troubleshoot telecommunications equipment. Tested equipment following installation or repair, verifying functionality and adherence to specifications. Assembled and installed screens, batteries, and charge ports, as well as other mobile device components. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Troubleshot problems and developed successful solutions. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Kept all areas clean, organized and in line with company professional standards.

Gerrity’s Supermarkets, Hanover, PA — Deli Clerk

March 2020 - December 2020
Offered product samples to promote featured items and drive sales. Supported superior customer service by welcoming customers and answering menu and product questions. Reduced shrink by serving correct portion sizes and accurately weighing price-per-pound products. Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards. Communicated with customers to assess needs and make product recommendations. Met health code standards by keeping display cases, cooler, and freezer organized and clean. Kept all areas clean, organized and in line with company professional standards. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Kmart, Edwardsville, PA — Front End Supervisor

November 2018 - March 2020
Verified employee performance, checking each job and retraining or disciplining to correct problems. Oversaw work of 5+ employees each day, monitoring activities and assigning tasks to cover demands. Improved team performance by offering direction and hands-on support. Boosted repeat business with routine suggestions of loyalty programs and store cards. Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Maintained clean, organized, and well-stocked checkout areas with regular attention to displays. Processed new orders, returns, and exchanges. Processed refunds and exchanges for different products. Educated customers on promotions to enhance sales. Prevented losses by watching for suspicious behavior.

EDUCATION

Luzerne County Community College, Nanticoke, PA— Associates in Web and Mobile Design January 2023 - Present

Luzerne County Community College, Nanticoke, PA — Associates in Computer Science August 2018 - May 2021

SKILLS

Troubleshooting and Diagnostics
Equipment Installation and Repair
Customer Service
Written and Verbal Communication
Google Drive
Cash Handling
POS Systems